fbbet Privacy Policy

1 What Information We Collect

fbbet collects the following types of information in order to provide its services:

• Identity Information: Full name, date of birth, national ID or passport number (for age verification).
• Contact Information: Mobile phone number and email address.
• Financial Information: Mobile banking account numbers (bKash, Nagad, Rocket, Upay) — used solely for processing transactions.
• Technical Information: IP address, device type, browser version, and operating system.
• Usage Information: Your activity on the platform — such as gaming history, bets placed, and deposit and withdrawal records.
• Cookies & Tracking Data: Session cookies and analytics data that help improve the performance of the site.

2 How We Collect Information

We collect information in the following ways:

• Information you provide directly during account registration and the login process.
• Information received from payment methods at the time of deposit or withdrawal.
• Information provided during communication with customer support.
• Technical information collected automatically while browsing the website.
• Documents submitted during the identity verification (KYC) process.

3 How We Use Your Information

fbbet uses the information it collects for the following purposes:

• Account creation, verification, and management.
• Processing financial transactions (deposits and withdrawals).
• Age verification for 21+ and ensuring responsible gaming.
• Fraud prevention and security protection.
• Providing relevant bonuses and promotional offers.
• Customer support and resolving technical issues.
• Meeting legal and regulatory obligations.
• Improving platform performance and user experience.

4 Data Security Measures

fbbet uses industry-standard security technology to keep your personal information secure. Our platform uses SSL (Secure Socket Layer) encryption, which encrypts every communication between your browser and our servers.

• SSL/TLS Encryption: All data transfers are protected through secure encryption.
• Secure Servers: Your information is stored in protected data centers.
• Access Controls: Only authorized personnel can access the information they need.
• Regular Audits: Security measures are regularly tested and updated.
• Password Hashing: Your password is never stored in plain text — it is kept in hashed form only.

While we make every effort to ensure the highest level of security, transmitting information over the internet is never 100% secure. We ask that you keep your account password confidential and do not share it with anyone.

5 Data Retention Period

fbbet retains your personal information only for as long as it is necessary:

• For as long as your account is active — all account-related information remains active.
• Even after an account is closed, certain information may be retained for a set period for legal, regulatory, or business purposes.
• Financial transaction records — kept for a specific period as required by law.
• Some information may be retained for an extended period for fraud prevention and security purposes.

6 Sharing Information with Third Parties

fbbet does not sell, rent, or commercially distribute your personal information. However, information may be shared in the following limited circumstances:

• Payment Processors: The minimum information necessary is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay in order to complete transactions.
• Identity Verification Services: With trusted verification partners as part of the KYC process.
• Legal Authorities: In response to court orders, legal investigations, or valid requests from government authorities.
• Fraud Prevention: With relevant authorities in the interest of preventing financial crime or fraud.
• Technology Partners: Technology service providers essential to operating the platform — they use information only under fbbet's direction.

7 International Data Transfers

fbbet's servers and technology infrastructure may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that appropriate data protection measures are in place in that country or with that service provider. All international data transfers are carried out through encrypted channels.

8 Cookie Policy

fbbet uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions, verify security tokens, and ensure the core functionality of the site.
• Performance Cookies: Used to measure site usage and understand which sections are used most.
• Preference Cookies: Used to remember your language preference and other personalized settings.

You can control or delete cookies through your browser settings. Please note that disabling certain cookies may limit some functionality of the site.

9 Your Rights Over Personal Information

As a user of fbbet, you have the following rights over your own personal information:

• Right to Know: The right to know what information we collect about you and how we use it.
• Right to Correction: The right to correct any inaccurate or incomplete information in your account.
• Right to Deletion: The right to request that your information be deleted in certain circumstances (such as after closing your account) — though some information may be retained where there are legal obligations.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
• Right to Object: The right to object to certain types of processing of your information.

To exercise these rights or if you have any questions, please contact our support team.

10 Account and Data Management

You can log in to your fbbet account at any time to do the following:

• Update your profile information (name, contact details, etc.).
• Change your communication preferences.
• View your transaction history.
• Set responsible gaming limits.

To request account closure or for more complex data management needs, please contact our customer support team.

11 Protection of Minors

fbbet strictly prohibits its platform for anyone under the age of 21. We take the following steps:

• Age verification process at the time of account creation.
• Identity and age confirmation through KYC documents.
• A policy of immediately closing accounts belonging to minors.
• Responsible gaming tools to assist guardians.

If you suspect that a minor is using fbbet, please notify us immediately.

12 Responsible Gaming & Data Protection

Information about your gaming behavior (bet amounts, duration, loss patterns) is analyzed as part of our responsible gaming program. The sole purpose of this analysis is to identify problematic gaming and provide timely support — not for any commercial purpose.

To learn more about responsible gaming, visit our Responsible Gaming page.

13 Promotional Communications

With your consent, fbbet may contact you about the following:

• Notifications about new bonuses and promotional offers.
• Updates on new games or features.
• Important account-related notifications.
• VIP program updates and information about special benefits.

You can opt out of promotional communications at any time through your account settings or by contacting our support team. However, essential account-related messages (transaction confirmations, security alerts) will always be sent.

14 Policy Changes & Updates

fbbet may update this Privacy Policy from time to time. For significant changes:

• We will notify you by email or through the platform.
• The date of the update will be noted at the top of this page.
• Continued use of the platform after any changes will be considered acceptance of the new policy.

We recommend that you review this page regularly to stay informed about the latest information.

15 Links to Other Sites

The fbbet platform may sometimes contain references to game providers or other services. These third-party sites or services have their own privacy policies, and fbbet is not responsible for those policies. We recommend that you read the privacy policy of any external site before visiting it.